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Customer service | +34 935 862 690 | cofem@cofem.com

PRIVACY POLICY

INTRODUCTION

Your privacy is important to us, so by means of this document, we explain what data we collect from users, how we use it and for what purpose, among other things.

For your information, we will never ask for more information than we actually need for the services requested; we will never share it with third parties, except by legal obligation or with your prior authorization; and we will never use your data for any other purpose not previously indicated.

As users, you should carefully read this Privacy Policy on a regular basis, and whenever you enter your personal data, since this document may undergo modifications as the lender may modify any type of information that may appear on the web to comply with regulations or update the policy, and without there being an obligation to give prior notice or inform users of such obligations, being sufficient the publication on the website of the provider.

RESPONSIBLE FOR THE TREATMENT:

Id: COFEM, S.A. (also the provider)

TAX ID: A08537144

Postal address: C/ Compositor Wagner, 8 – P.I. Can Jardí, 08191, Rubí, Barcelona

E-mail: rgpd@cofem.com

COFEM, S.A.as responsible for the website, in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and the free movement of such data and other current legislation on the protection of personal data, and by Law 34/2002, of July 11, 2002, of Services of the Information Society and Electronic Commerce (LSSICE), informs you that it has implemented the necessary security measures, technical and organizational, to ensure and protect the confidentiality, integrity and availability of the data entered.

 

METHOD OF OBTAINING THE DATA and DATA WE COLLECTThe data we collect and how we obtain it is as follows:

  1. using the contact form: name, email, phone number,
  1. through the registration form: name, email, age,
  2. through the Canal Denuncias form: there is a requirement to provide personal data.

No specially protected categories of data are processed.

 

PURPOSE OF THE TREATMENT:

Your personal data will only be used for the following purposes, providing your consent for each of the purposes in the corresponding section of the website:

  1. contact form: to respond to queries and/or provide information requested by the User;
  2. registration form: for the creation of a user account and access to the functionalities of the website;
  3. subscription to the newsletter: to send commercial advertising communications by email, SMS, social communities or any other electronic or physical means, if the User has expressly consented to it;
  4. Complaints channel form: manage and/or process the complaint filed and carry out all actions necessary for the proper investigation of the reported facts (including processing any proceedings related to the facts such as disciplinary, judicial or other proceedings);
  5. Other purposes:
    • To carry out the commercial, administrative, tax and accounting procedures required by current legislation;
    • To know your opinion and improve the services provided by the web;
    • Realization of web usability, through cookies (mentioned in the cookies policy);
    • Social networks: the use of social networks is specified in the corresponding section.

The photographs posted on the website are property of COFEM, S.A.

You may revoke your consent at any time by sending a letter with the subject “Unsubscribe” to the above-mentioned e-mail address.

In accordance with the LSSICE, COFEM, S.A. does not carry out SPAM practices, therefore, it does not send commercial mails by e-mail that have not been previously requested or authorized by the User. Consequently, in all communications that you will receive from the provider, the user has the possibility to cancel his express consent to receive our communications.

We will not process your personal data for any other purpose except as required by law or court order.

You will not be subject to decisions based on automated processing that produce effects on your data.

 

LEGITIMACY OF THE TREATMENT

The legal basis for the processing of data is your consent given at the time of providing your data in the corresponding form to carry out the purposes, at the time of ticking the checkbox.

Failure to provide the requested personal data or not accepting this privacy policy implies the impossibility of achieving the purposes described above.

In cases where there is a prior contractual relationship between the parties, the legitimacy for the development of administrative, tax, accounting and labor obligations that are necessary under current legislation will be the prior existence of the business relationship established between the parties.

The prospective or commercial offer of products and services is based on the consent requested, without in any case the withdrawal of this consent conditioning the execution of the subscription contract.

 

DATA RETENTION PERIOD

Your data will be kept for the duration of the business relationship with us or you exercise your right of cancellation or opposition, or limitation of processing. However, we will keep your data for the periods legally provided for in the applicable provisions.

 

RECIPIENTS OF ASSIGNMENTS OR TRANSFERS

COFEM, S.A. does not carry out any transfer or communication of data inside or outside the EU. The provider will only provide information to law enforcement agencies under court order or by obligation of a legal rule, without prejudice to block or cancel your account if there may be indications of the commission of a crime by the user. The information provided will be only that which is available to the provider at the time.

The information that you provide us through this web site will be hosted in the servers of COFEM, S.A., contracted to the company TELEFONICA SOLUCIONES DE INFORMÁTICA Y COMUNICACIONES DE ESPAÑA, S.A. with address in Ronda de la Comunicación S/N-Edificio Norte 2, 28050, Madrid and NIF A78053147 that provides the hosting service of the web. The processing of the entity’s data is regulated by a data processor contract between the provider and this company.

Also, the provider uses certain tools to provide services necessary for the development of the activity, being able to store your data. These tools are as follows:

Google Analytics: to perform an analysis and metrics of the use that users make of the web through cookies. The information generated and collected by these cookies about the use (including the IP address) will be directly transmitted to and stored by Google Inc. located in Delaware, 1600 Amphitheatre Parkway, Mount View (California), CA 94043 of the United States (” Google “), on its servers in the United States.

 

RIGHTS OF INTERESTED PARTIES

As a user-interested party, you may request the exercise of the following rights before COFEM, S.A. by submitting a letter to the postal address in the heading or by sending an e-mail to rgpd@cofem.com, indicating as Subject: “DATA PROTECTION: RIGHTS OF THE AFFECTED PARTIES”.

Rights:

  • Right of access: allows the data subject to know and obtain information about their personal data undergoing processing.
  • Right of rectification: to correct errors and modify data that prove to be inaccurate or incomplete.
  • Right of erasure: allows the deletion of data that is inadequate or excessive
  • Right of opposition: the right of the data subject not to have his or her personal data processed or to have it stopped.
  • Limitation of processing: involves the marking of the personal data stored, in order to limit its future processing, for the exercise or defense of claims.
  • Data portability: provision of the processed data to the data subject, so that he/she can transmit it to another data controller without hindrance.
  • Right not to be subject to automated individual decisions (including profiling): the right not to be subject to a decision based on automated processing that produces effects or significantly affects.

As a user, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of the processing carried out prior to the withdrawal of consent.

You also have the right to file a complaint with the supervisory authority if you believe that your rights in relation to the protection of your data may have been violated (aepd.es).

 

ADDITIONAL INFORMATION

SECURITY MEASURES

The information you provide will be treated confidentially. The provider has adopted all technical and organizational measures and all necessary levels of protection to ensure security in the processing of data and avoid its alteration, loss, theft, treatment or unauthorized access, according to the state of technology and nature of the data stored. Likewise, it is also guaranteed that the processing and registration in files, programs, systems or equipment, premises and centers comply with the requirements and conditions of integrity and security established in the regulations in force.

 

LANGUAGE

The language applicable to this privacy policy is Spanish. Therefore, in the event of any contradiction in any of the versions provided in other languages, the Spanish version shall prevail.

 

SOCIAL NETWORKS

We inform you that COFEM, S.A. may have presence in social networks. The treatment of the data that is carried out of the people who become followers in social networks (and / or perform any link or action of connection through social networks) of the official pages of COFEM, S.A. will be governed by this section, as well as for those conditions of use, privacy policies and access regulations that belong to the social network that applies in each case and previously accepted by the user.

COFEM, S.A. will treat your data for the purposes of properly managing its presence in the social network, informing of activities, products or services of the provider, as well as for any other purpose that the regulations of the Social Networks allow.

The publication of content is prohibited:

– That are allegedly unlawful by national, community or international regulations or that carry out activities that are allegedly unlawful or contravene the principles of good faith.

– That attempt against the fundamental rights of people, lack of courtesy in the network, disturb or may generate negative opinions in our users or third parties and in general any content that COFEM, S.A. considers inappropriate.

– And in general that contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of privacy, consumer protection and intellectual and industrial property rights.

Likewise, COFEM, S.A. reserves the right to remove, without prior notice, from the website or the corporate social network those contents considered inappropriate.

In any case, if you send personal information through the social network, COFEM, S.A. shall be exempt from liability in relation to the security measures applicable to this platform and the user, if he/she wishes to know them, should consult the corresponding particular conditions of the network in question.

 

CHANGES TO THIS PRIVACY POLICY

COFEM, S.A. reserves the right to modify this policy to adapt it to new legislation or jurisprudence.

REVOCABILITY

The consent given, both for the processing and for the transfer of the data of the interested parties, may be revoked at any time by communicating it to COFEM, S.A. under the terms established in this Policy for the exercise of the rights. This revocation shall in no case be retroactive.

LEGISLATION

In general, the relations between COFEM, S.A. and the Users of its telematic services, present in this website, are subject to the Spanish legislation and jurisdiction to which the parties expressly submit themselves, being competent for the resolution of all conflicts derived or related to its use the Courts and Tribunals of the provider’s domicile (if it is not considered as a consumer for the purposes of the TRLGDCU) or of the user (if it is considered as a consumer for the purposes of the TRLGDCU).